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Note
If you need technical support, please purchase a Support Ticket in the CODESYS Store.
Note that certain products in the CODESYS Store already include a Support Ticket.

To report software bugs or if you have a question concerning the products in the CODESYS Store,
click on the "My Question" button next to the shopping cart in the CODESYS Store.

FAQ:
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titleWhom to contact for vendor / 'third party' specific errors?


Info

For vendor (or 'third party') specific errors, it must distinguish where the error occurs:

  • The errors must be reproducible under the Codesys IDE and with a CODESYS SL PLC.
    • For errors that occur only under other IDEs, which were modified via brand labelling, the corresponding manufacturer must be contacted.
    • For errors that occur only with a device manufacturer's PLC, the device manufacturer should be contacted to pursue a resolution for the problem.

This is due to the fact that other IDE manufacturers use Codesys as a platform, but can build their own restrictions or extensions that deviate from the default interaction, behavior and standards of the Codesys IDE, and therefore can not be pursued by us. 

  • Errors that occur with a library, not developed by CODESYS GmbH
    • For errors that occur with a library, which was written by a 'third party', this library manufacturer should be contacted for further support.

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titleHow to proceed, when an Exception error occurs from one of the CODESYS Visualization Element?
  • Please set the compiler-define: VISU_NO_EXCEPTION_HANDLING

More detailed information can be found under debugging a Visu Exception FAQ.

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